Leading pan-African financial institution, United Bank for Africa (UBA) Plc. has commended its staff for their excellent service delivery towards ensuring customer satisfaction.

The bank described the workers as the heroes who ensure that customers are satisfied as it marks this year’s customer service week with the theme; “Dream Team” to embody the core values of the bank – the 3Es which stand for excellence, enterprise, and execution.

Commending the staff, the bank’s Chief Executive Officer, Kennedy Uzoka in a statement, said; “Excellent service delivery is a key ingredient towards ensuring customer satisfaction.”

“Now more than ever, we have discovered things that truly matter, and it has taken the utmost dedication and commitment of all of us to stay resilient even when it seemed like everything was falling apart.”

“From colleagues who had to show up at work to make sure our services continued to run, to staff who worked remotely, delivering excellent service to the best of their ability, it has taken great grit to get us here today. It is commendable to see the power of people committed to succeeding.”

“As we celebrate this year’s customer service week, I would like to express my gratitude to you all for the journey so far. Most especially, I would like us to keep focused on and dedicated to delivering excellence to our customers who have stayed loyal to the team. They are the real MVPs that keep us going strong.”