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First Bank Installs Robot In Branch, Video Interaction With Customer Goes Viral | Citizens NewsNG

ByCitizen NewsNG

May 13, 2024

FirstBank Headquarters and a Robot for Top-notch Customer service



Maintaining its Leadership position in the Nigerian Banking Industry,

First Bank of Nigeria has installed a robot representative in one of its branches to attend to its customers.

A video of a customer interacting with the robot has gone viral on social media, attracting a lot of attention and different reactions Nigerian banks have been making serious efforts to infuse technology into their day-to-day operations.

Next time you walk to one of First Bank of Nigeria branches, you will experience excellent customers service both by Human and Robots.


A recently released viral video captured a customer engaging with a robot representative offering to assist.

The two-minute video captured at one of First Bank of Nigeria branches in Abuja quickly gained attention on social media.

Banks’ investment in technology Over the years, Nigerian banks have been making significant investments in technology innovation and software.


In the first six months of 2022, banks committed over N81.92 billion to Information Technology services.

This marked a 58.69% increase from the N51.62 billion spent by the banks on the same services in the corresponding period of 2021. Furthermore, most Nigerian banks have also introduced chatbots across different platforms to optimise their operations and enhance the customer experience.
Nigerians react to robot customer care

Abeegunde Omo Igbaye wrote:
“End of receptionist and customer care at hand. Robots don’t take annual leave, no pension, no gratuity, no sick leave, no maternity leave, no lateness to work, no need of a car, dressing, medical allowances”

With this Innovation, First Bank Customers are in for the best Banking experience.


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